Black Friday Terms & Conditions

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Thank you so much for supporting Monogram this Black Friday!

Please read the following notes regarding our Black Friday sales

General

1. Coffees included in the "Exceptional Extravaganza" include Waliki, Wush Wush, Don Carlos and Trapiche. 

2. Atlas Residency roasters are not included in the 20% off whole beans. 

3. The 25% off Loveramics applies to the Loveramics Diner mug only. All Tiamo products are included. 

4. The $15 gift card that you receive for spending $65 or $35 gift card that you receive for spending $100 will be sent as a code with your order if you purchased items online. This code must be used towards a single purchase and cannot be spread across multiple purchases.  If you purchased items in store during the black friday sale, you will be given a $15 or $35 Monogram gift card. This gift card or code cannot be used towards subscriptions. 

Recurring Subscriptions Black Friday Terms and Conditions

  1. The Black Friday promotional discount code (BLACKFRIDAYSUB) of 50% off your first two recurring orders requires a minimum of 3 recurring orders. This means that you are free to cancel but only after your third shipment. Of course we hope you'll stay 😘
  2. The first shipment of any new recurring and prepaid subscription cannot be delayed or changed. Once a new recurring subscription is signed up and purchased, your first shipment is processed and shipped right away. Although the first shipment cannot be paused, all other subscription deliveries can be easily modified.

Order Processing and Fulfillment

Please note that due to the heavy volumes during Black Friday, there may be some small changes to order processing for all orders (including local) placed from November 18-30:

  1. Although our team is as prepared as we've ever been, there may be delays in getting your order processed, packed and shipped out the door.
  2. YYC next day delivery will be temporarily paused.

Check your email for updates on your order. We will send out an email when your order has been received, processed and shipped. If you have not received an email at any of these steps, that means that we have not completed that step yet.

Our team is working as hard as we can to ensure that you all get to brew our freshly roasted coffee as quickly as possible! We ask that you please stay patient with us during this busy time. Feel free to reach out on our chat line or email us if you have any questions - we are here to serve you.

Thanks again!

Shipping

The free shipping offer only applies to orders being shipped within Canada. Standard shipping rates apply to all countries outside of Canada. Although we do our best to get packages out the door as quick as we can, once our shipper or carrier has the package there may be some delays that are out of our control. Note that due to extremely high shipping volumes across all carriers (like Canada Post or Fedex), expect that there may be extended shipping delays.